A clear explanation of the free trial and seven-day guarantee.

Our seven-day membership guarantee

Every eligible paid fitness membership includes a seven-day, 100% money-back guarantee with no questions asked. The guarantee gives you time to experience the paid membership after your free trial and decide whether it suits you.

When the seven-day period begins

The guarantee begins on the confirmed membership start date shown in your registration or payment record. Day 1 is the first calendar day of the paid membership. A request must be sent before the end of Day 7 in KSA time.

How to request a refund

Send the request through WhatsApp at +966 55 719 6297 or email wecare@theladiesonlyclub.com. Include your full name, WhatsApp number, membership plan, payment date and transaction reference so we can match the payment.

You do not need to provide a reason. We may ask only for information needed to identify and process the payment.

Refund amount and payment route

For an approved request within the guarantee period, we refund the membership fee actually received by The Ladies Only Club. The refund is normally returned through the original or another verified payment route. Charges imposed by a bank, wallet, currency-conversion provider or intermediary may be outside our control unless applicable law requires otherwise.

Processing time

We aim to initiate an approved refund promptly after verifying the payment details. The time for funds to appear can depend on the bank, wallet or transfer route and may take several business days. We will confirm when the refund has been initiated.

Eligibility and misuse prevention

The guarantee is normally available once per person and applies to the first eligible paid membership. Duplicate accounts, chargeback abuse, fraudulent payments or repeated use of the guarantee may be refused to the extent permitted by law.

After the seven-day period

After Day 7, membership fees are normally non-refundable for change of mind, non-attendance, travel, personal scheduling conflicts, device or internet problems, or a decision not to continue. You may simply choose not to renew when the paid period ends.

When another remedy may apply

We will review an appropriate extension, replacement session, credit or refund where:

• A duplicate payment was made.
• We cancel or materially fail to provide the paid service and cannot offer a reasonable alternative.
• A written custom arrangement provides a different remedy.
• Applicable law gives you a mandatory right that is more favourable.

Missed or changed classes

A missed class caused by the member's schedule, internet, device or local circumstances is not refundable. If we cancel a class, we may offer another daily session, a replacement class, a reasonable extension or another appropriate remedy.

Special and discounted memberships

A special or discounted membership remains covered by the seven-day guarantee unless different refund terms were clearly confirmed in writing before payment. After the guarantee period, the written special arrangement and this policy apply.

Personalised diet-plan services

Any separate fee, delivery scope and refund terms for a personalised diet plan will be confirmed before payment. Unless otherwise confirmed, a full refund may be requested before plan preparation begins. After the questionnaire has been reviewed and personalised work has started, the fee is normally non-refundable except where we fail to deliver the agreed service or applicable law requires a remedy.

Referral rewards and free benefits

Free trials, referral credits, badges, bonus sessions, membership extensions and other non-cash rewards have no cash value and are not refundable or exchangeable for money.

Mandatory consumer rights

This policy does not limit any mandatory rights available under applicable consumer law. Where the law provides a stronger remedy, that legal right applies.